Shipping policy

Shipping Policy

We ship from San Diego, California to all 50 US states, US territories, PO Boxes, and APO/FPO addresses.

Free shipping on every order. No minimum, no code — it's applied automatically at checkout.

Processing. We pack orders within 1–2 business days (Monday–Friday, excluding US holidays). During sales and holiday periods it can take an extra day or two.

Delivery. 3–7 business days within the continental US once shipped. Alaska, Hawaii, US territories, and APO/FPO addresses take 7–14 business days. These are carrier estimates, not guarantees.

Tracking. You'll get a confirmation email when you order, and a tracking number once your parcel is scanned by the carrier. Tracking can take 24–48 hours to start showing movement — that gap is normal.

Check your address. We can't redirect a parcel once it's with the carrier. If you spot a mistake right after ordering, email us immediately and we can usually fix it before it goes out.

If something goes wrong:

• Damaged. Send us a photo within 7 days of delivery and we'll replace it. No need to send the damaged one back.
• Marked delivered but missing. Check around the property and with neighbours first. If it hasn't turned up after 48 hours, email us and we'll open a carrier investigation.
• Wrong item. Our mistake, our cost. We'll send the right one with a prepaid return label.
• Lost in transit. If tracking stops moving for more than 7 business days, tell us. We'll reship or refund — you won't be left carrying a parcel the carrier lost.

Returns are covered separately in our Refund Policy. You have 60 days from delivery to return anything, used or unused.

Questions? hello@smallbatchserums.com or (310) 596-6250. We answer within one business day.