CUSTOMER SERVICE FAQS

DO YOU ACCEPT INTERNATIONAL ORDERS?

We can ship to virtually any address in North America. If you are from outside North America, please contact us for shipping.

Email contact: hello@smallbatchserums.com

Please note some products cannot be shipped to international destinations.

Please also note that the shipping rates for international orders are weight-based. The weight of any such item can be found on its detail page. All weights will be rounded up to the next full pound.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

We offer a money back guarantee on products purchased within 60 days.  Please email hello@smallbatchserums.comand request a return authorization by simply stating your reason for returning the products and your order information. You will receive an email in return with information regarding where to ship your used or unused products. When we receive your returned products with the authorization code included, a refund for the amount that was paid for the products will be credited to the credit card that was used to process the order.

DO YOU TEST YOUR PRODUCTS ON ANIMALS?

No, we do not test our skin care products on animals.

HOW ARE YOUR PRODUCTS PRODUCED?

Our Doctors formulate all of our products with input from our chemists. Our team stays updated on emerging trends and new innovations in skin care. They know which ingredients genuinely benefit the skin, what is more “hype” than true benefit and, more important, what might cause problems.

All of the products are clinically tested by the physicians to ensure that they perform as expected, cause no adverse reactions and produce beneficial results for the end-user.

We are an earth friendly manufacturer. Our manufacturing facility makes its own electricity and purified water.

Our goal is to deliver the highest quality products at a price that allows the average consumer to use these products on a daily basis.